Legal

Refund policy

Secrets of Dubai is a digital book delivered instantly. It comes with a 14-day money-back guarantee: if the book is not for you, email us within 14 days of purchase and we refund in full. If a file is faulty, we fix it or replace it.

Last updated 18 October 2026

14-day money-back guarantee

If the book is not what you hoped for, email support@thesecretsofdubai.com from the address you used at checkout within 14 days of your purchase, with your order reference. You do not need to give a reason. We ask Dodo Payments to refund the full price to your original payment method; it usually appears within 5–10 working days, depending on your bank. One refund per order.

When an order is refunded, its download links stop working and your licence to use the book ends, so please delete your copies. We may refuse a refund where the guarantee is abused, for example repeated purchases and refunds of the same book, or where the files have been shared or resold in breach of the licence.

This guarantee is our own promise. It is in addition to any right the law gives you, and it does not limit the remedies for faulty files described below.

Your statutory right to cancel (digital download)

The book is delivered as soon as your payment is confirmed. At checkout you ask for immediate access and acknowledge that you lose any right to cancel or withdraw from the purchase once the download is made available to you. This includes the 14-day cancellation right that applies in some countries, such as those of the EU and the UK; buyers there confirm it by ticking a box before the payment form opens. We confirm this in your order email.

That acknowledgement concerns the statutory cancellation right only. Change of mind, buying by mistake and no longer needing the book are all covered by the 14-day money-back guarantee above. The free sample chapter and the list of contents are also available before you buy.

If a file is faulty

A file is faulty if it will not open, is corrupted or incomplete, or is not the Secrets of Dubai digital edition described on this website. If that happens, tell us as soon as you notice, ideally within 30 days of purchase, and say which file and device you used. We will fix the problem or send you a working copy, usually within 2 working days.

If we cannot fix the problem or supply a working copy within a reasonable time, you keep the remedies the law gives you. Any refund the law requires is made through Dodo Payments. Telling us after 30 days does not affect any legal right you have.

Charged twice, charged in error or never delivered

You may have been charged more than once for the same order, charged for an order you did not place, or paid without ever receiving access to the book. In any of these cases, write to us with your order reference. Once we have confirmed the problem, the extra or undelivered payment is refunded in full.

How to contact us

Email support@thesecretsofdubai.com from the address you used at checkout and include your order reference, which is in your confirmation email. Please do not send card details. We acknowledge every message within 48 hours and aim to reply in full within 2 working days. Please contact us before you dispute a charge with your bank. We can usually solve the problem faster.

Payment questions

For questions about the payment itself, you can also contact Dodo Payments through dodopayments.com or the link on your receipt. Your card statement shows the charge from Dodo Payments, beginning “DODOPAY”.

Your legal rights

Nothing in this policy excludes or limits any right you have under the mandatory consumer law of your country of residence. See also our Terms of use and licence.